Terms and Conditions

1. General provisions

These Terms and Conditions set out the rules for using the ThaiPol.com Website, contacting Thaipol.com Co., Ltd., submitting enquiries, making reservations, using tourism services, making payments and using other functions made available by the Controller.

The Website is available at:

https://www.thaipol.com

The Operator of the Website is:

Thaipol.com Co., Ltd.

The company operates in Thailand and also manages other websites and brands, in particular:

• https://www.tajskiewakacje.pl
• https://www.thaitripguide.com
• https://www.tajlandiapopolsku.pl

Individual websites may perform different functions, but remain part of the business conducted by Thaipol.com Co., Ltd.

The ThaiPol.com Website may be used, among other things, for:

• presenting information about the company,
• presenting services,
• submitting enquiries,
• preparing offers,
• servicing Clients,
• making payments,
• servicing reservations,
• communicating regarding services,
• providing tools and services related to the company’s business.

Using the Website means accepting these Terms and Conditions to the extent appropriate to the function or Service used.

Operator details

Operator / Website Operator: Thaipol.com Co., Ltd.
Address: 134/97 Nunpayom Road, Maptapud District, Rayong 21150, Thailand
Tax ID: 0215566007421
Tourism licence: TAT no. 11/12061

Official tourism licence register:
check the licence in the register

E-mail: info@thaipol.com
Telephone / WhatsApp: +66 814 131 931
Website: https://www.thaipol.com

Definitions

Website

Website means the ThaiPol.com website and the forms, payment systems, contact tools, reservation systems, applications and functions related to it and made available by Thaipol.com Co., Ltd.

Operator

Operator means Thaipol.com Co., Ltd.

Depending on the type of Service, the company may act, among other things, as an organiser of tourism services, an organisational intermediary, a system operator, a seller or an entity servicing a given Service.

Client

Client means a natural person, entrepreneur, company or other entity using the Website, submitting an enquiry, making a payment or ordering a Service.

Service

Service means a service offered, organised or serviced by Thaipol.com Co., Ltd.

This may include, among other things:

• tours,
• stays,
• accommodation,
• transfers,
• cruises,
• ferry crossings,
• guide services,
• attractions,
• local services,
• information services,
• digital tools,
• applications,
• other services specified in a specific offer.

Preliminary Reservation

Preliminary Reservation / pre-reservation means an expression of interest in a Service submitted through a form, e-mail, telephone, WhatsApp, AI tool or other contact channel.

A Preliminary Reservation does not yet mean that an agreement has been concluded or that availability is guaranteed.

Reservation Confirmation

Reservation Confirmation means a message or document provided by the Operator specifying the scope of the Service, price, date, performance conditions and payment information.

External Partner

External Partner means an independent service provider performing a specific element of a Service.

This may in particular be:

• a hotel,
• a carrier,
• a driver,
• a transfer operator,
• a ferry operator,
• a boat operator,
• a guide,
• an organiser of a local tour,
• an attraction operator,
• a technology provider,
• a payment operator,
• another independent service provider.

Nature of the Website and the information presented

Information presented on the Website is informational, commercial or organisational in nature, depending on the type of page and specific function.

Prices shown on the Website may be:

• fixed,
• indicative,
• promotional,
• determined individually.

In the case of tourism services, the final cost may depend, among other things, on:

• the date,
• the season,
• the number of participants,
• availability,
• the hotel standard,
• transport costs,
• exchange rates,
• the prices of local operators,
• additional services,
• individual arrangements with the Client.

The final price and scope of the Service are determined before the Client undertakes a final commitment.

Preliminary Reservation and conclusion of an agreement

Sending a form or e-mail, making telephone contact, contacting us via WhatsApp or using an AI tool may constitute the submission of an enquiry or Preliminary Reservation.

A Preliminary Reservation may be used for:

• preparing an offer,
• checking availability,
• determining details,
• preparing a plan,
• preparing a quotation,
• selecting additional options.

A Preliminary Reservation does not automatically mean that an agreement has been concluded.

The final conditions for providing the Service are provided to the Client before the required payment is made.

The agreement is concluded in accordance with the conditions specified in the final confirmation, order form or other information provided to the Client.

If a deposit, advance payment or full amount is required, making the payment means accepting the conditions of the specific reservation or order.

Payments

Payments may be made using methods made available by Thaipol.com Co., Ltd.

This may include, among other things:

• bank transfer,
• card payment,
• online payment,
• an external payment system,
• another method agreed with the Client.

Some payments may be handled by independent payment service providers, such as banks, card operators or online payment operators.

Thaipol.com Co., Ltd. may use the services of such operators solely as infrastructure for accepting or settling payments.

In the case of a partial payment, the remaining amount and the payment deadline are specified in the Reservation Confirmation or individual conditions.

Failure to make payment by the required deadline may result in cancellation of the reservation or non-performance of the Service.

Private transfers and vehicle hire with a driver

This section applies to private transfers, transfers and vehicle hire with a driver ordered through ThaiTripGuide and settled through ThaiPol.com.

Enquiry, quotation and conclusion of an agreement

• Submitting a form is an enquiry regarding availability and does not guarantee performance of the Service or the price.
• The quotation specifies at least the route, date, type of Service and vehicle, price and payment period. Before making payment, the Client should check these details.
• The reservation becomes binding after acceptance of the current quotation and conditions and after payment has been successfully received. An unpaid quotation automatically expires within the period specified at the time of ordering.
• For card payments, availability of this method may depend on the current order-value limit. The limit is shown in the payment interface and may be changed for operational or security reasons.

Scope of the Service and the Client’s obligations

• The Client provides the correct locations, dates and times according to Thailand time, contact details, the number of passengers and items of luggage, and information needed for the safe performance of the journey.
• Stops and a multi-day plan form part of the Service only if they have been included in the paid quotation. A change to the route, time, number of days, vehicle or other material details may require a new quotation.
• The Client should be ready at the agreed place and time and remain available at the telephone number provided. A delay, absence or incorrect information may make it impossible to perform the Service.
• The Operator may provide a replacement vehicle or driver with appropriate specifications if this is necessary to perform the paid Service.

Cancellation and refunds

After successful payment, the vehicle and driver are reserved for the Client. The Client’s cancellation, failure to appear, lack of contact or failure to use all or part of the Service does not give the right to cancel the paid journey or to a refund.

If the paid Service is not performed for reasons attributable to the Operator and no replacement solution is provided, the matter is settled in accordance with mandatory provisions. No provision of these Terms and Conditions excludes rights that cannot legally be excluded.

Documenting performance

For the safety of the parties and to document performance of the Service, the times of events relating to the reservation, quotation, acceptance, payment and performance are recorded. The driver may add a photograph of the vehicle assigned to a specific journey and photographs of the pick-up and completion of the journey. The rules for processing this data are described in the Privacy Policy.

Version of the private transfer terms: 2026-09-11.private-transfer.1, effective from 11 September 2026

Nature of the tourism business

Thaipol.com Co., Ltd. operates as a licensed travel agency and tour operator in Thailand under licence TAT no. 11/12061.

The company may organise complete tourism services comprising various elements of travel.

These may include, among other things:

• accommodation,
• transfers,
• journeys,
• cruises,
• ferry crossings,
• tours,
• guide services,
• attractions,
• other local services.

Organising a Service and its actual performance

Offering or organising a specific Service as part of a tourism package does not mean that Thaipol.com Co., Ltd. performs each of these services itself.

Individual services may be performed by independent service providers.

For example:

• a journey may be performed by a local transfer company or taxi,
• a crossing may be performed by a ferry operator,
• a cruise may be operated by a boat operator,
• accommodation is provided by a hotel,
• a guide service may be performed by an authorised guide.

Thaipol.com Co., Ltd. organises and sells such services as an element of a tourism Service, but does not thereby become a carrier, ferry operator, hotel operator or other performer of a specific operational activity.

Each independent service provider is responsible for holding the licences, permits and authorisations required for the activity it actually performs.

Thaipol.com Co., Ltd. is responsible for organising the Service to the extent arising from the agreement concluded with the Client and the applicable provisions.

Partners and subcontractors

We may use many different independent providers to perform Services.

The selection of a specific service provider may depend, among other things, on:

• the place of performance,
• the date,
• availability,
• the type of Service,
• the number of participants,
• local conditions.

We do not always use one fixed provider for all performances.

Depending on the specific reservation, the partner may be a local transfer company, taxi, hotel, ferry operator, boat operator, guide or another entity appropriate for the Service.

Performance of Services and changes to the programme

The Operator exercises due diligence to ensure that Services are performed in accordance with the agreed programme and Reservation Confirmation.

Due to the nature of tourism services in Thailand, circumstances requiring changes may arise.

This may concern, among other things:

• pick-up times,
• the order of attractions,
• the travel route,
• the means of transport,
• the operator performing the Service,
• the place of performance,
• the date,
• the tour programme.

Changes may be necessary due to:

• weather,
• safety,
• sea conditions,
• traffic conditions,
• decisions of the authorities,
• closure of attractions,
• changes to national park rules,
• breakdowns,
• logistical problems,
• decisions of the local operator.

If a change does not materially affect the main nature of the Service, it is not treated as non-performance of the Service.

In the event of a material change, the Operator may propose an alternative solution.

Availability of Services

The availability of hotels, transfers, tickets, attractions, cruises, tours and other Services may change dynamically.

Information on availability provided during initial contact does not always mean that a reservation is guaranteed.

The Service is considered confirmed only after the final confirmation has been received from the Operator and the specified payment conditions have been met.

Withdrawal and cancellation

The Client may withdraw from the Service before the date of its performance.

The conditions for withdrawal may depend on the type of Service and the conditions of external providers.

In the case of tourism services, many services are reserved and paid for in advance.

This applies in particular to:

• hotels,
• transfers,
• cruises,
• private transport,
• tickets,
• guide services,
• private tours,
• group reservations,
• individually prepared Services.

In such a case, amounts paid may not be refundable in whole or in part.

The possibility of a refund depends, among other things, on:

• the conditions of the specific provider,
• the date of withdrawal,
• costs incurred,
• the possibility of cancelling the reservation,
• organisational costs.

If it is possible to recover part of the funds from the provider, the Operator may take them into account when settling with the Client.

Individual cancellation conditions specified in the final confirmation may apply to certain reservations.

The Operator recommends purchasing appropriate travel insurance also covering the risk of withdrawal.

Force majeure and circumstances beyond control

The Operator is not responsible for non-performance or delay of the Service resulting from circumstances beyond its reasonable control.

These may include, among other things:

• extreme weather conditions,
• natural disasters,
• decisions of the authorities,
• epidemics,
• protests,
• acts of war,
• airport closures,
• port closures,
• transport restrictions,
• infrastructure failures,
• national park closures,
• changes to local operators’ rules,
• other extraordinary events.

In such situations, the Operator may propose:

• a change to the programme,
• a change of date,
• an alternative Service,
• a change of route,
• a change of service provider,
• another solution possible under the circumstances.

AI tools and automated service

Websites belonging to Thaipol.com Co., Ltd. may use tools based on artificial intelligence.

They may support, among other things:

• preparing responses,
• travel planning,
• recommending places,
• preparing proposals,
• preliminary calculations,
• user service,
• organising information.

Automatically generated responses are of an auxiliary nature.

An AI tool does not independently conclude an agreement on behalf of Thaipol.com Co., Ltd., unless the user is expressly informed that a specific system has another function.

In the case of Services requiring confirmation by staff, the final conditions are approved by the Operator.

Related websites

Thaipol.com Co., Ltd. manages several websites performing different functions.

TajskieWakacje.pl

A website primarily associated with organising tours, stays and other tourism services in Thailand.

ThaiTripGuide.com

A website and digital tools supporting travel in Thailand, including recommendations, local information and AI functions.

TajlandiaPoPolsku.pl

An information and editorial website concerning Thailand.

ThaiPol.com

The corporate, organisational, payment and information website of Thaipol.com Co., Ltd.

The connection between these websites does not mean that they are separate businesses.

Thaipol.com Co., Ltd. remains the Operator unless otherwise indicated for a specific Service.

External links and services

The Website may contain links to external websites and services.

These may include, among other things:

• hotels,
• transport operators,
• ferry lines,
• attraction operators,
• maps,
• payment systems,
• social media,
• other independent websites.

External entities operate under their own terms and policies.

Thaipol.com Co., Ltd. is not responsible for the content or operation of independent external websites.

Complaints

Complaints may be submitted electronically to:

info@thaipol.com

A complaint should, where possible, include:

• the Client’s first name and surname,
• the reservation or transaction number,
• a description of the situation,
• the date of the event,
• the expected method of resolving the matter.

The Operator endeavours to consider complaints within 14 days.

If it is necessary to obtain information from an external service provider, this period may be extended.

Personal data

The Controller of personal data provided through the Website is Thaipol.com Co., Ltd.

Data may be processed, among other things, for the purpose of:

• contacting the Client,
• preparing an offer,
• servicing reservations,
• performing Services,
• servicing payments,
• settlements,
• security,
• retaining a history of arrangements.

Detailed rules for processing data are set out in the Privacy Policy of Thaipol.com Co., Ltd.

Technical requirements

The following may be required to use the Website:

• a device with Internet access,
• an up-to-date browser,
• an active e-mail address,
• JavaScript support,
• the ability to use cookies,
• other requirements specified for a specific function.

The Operator is not responsible for problems resulting from:

• the user’s device settings,
• Internet problems,
• browser blocks,
• anti-spam filters,
• failures of independent Internet services,
• providing incorrect data.

Responsibility for information provided by the Client

The Client is responsible for the accuracy of data provided when making a reservation or payment or when contacting us.

This applies in particular to:

• first name and surname,
• telephone number,
• e-mail address,
• dates,
• flight numbers,
• number of participants,
• data required to perform a specific Service.

The Operator is not responsible for problems arising as a result of providing incorrect or incomplete information.

Copyright protection

Content published on the Website, including:

• texts,
• photographs,
• graphics,
• page layout,
• information materials,
• databases,
• software elements,

may be subject to legal protection.

Without the consent of the rights holder, these materials should not be copied or distributed beyond the scope permitted by applicable provisions.

Changes to the Terms and Conditions

The Terms and Conditions may be updated in the event of:

• changes in the law,
• changes to the business model,
• technological changes,
• launch of new functions,
• changes to payment systems,
• changes to the manner of providing Services,
• development of websites managed by Thaipol.com Co., Ltd.

Reservations concluded before a change to the Terms and Conditions are subject to the conditions in force when the agreement was concluded, unless the new conditions are more favourable to the Client or the provisions require otherwise.

Final provisions

The Terms and Conditions apply from the date of their publication on the Website.

The activities of Thaipol.com Co., Ltd. are subject to the laws applicable to the company’s business in Thailand.

If, in a specific case, mandatory consumer protection provisions of the Client’s country apply, these Terms and Conditions do not restrict rights that cannot effectively be excluded under those provisions.

Matters not regulated by these Terms and Conditions are governed by the applicable legal provisions and the individual conditions of the specific Service.

The Terms and Conditions are available on the Website in electronic form.